SHIPPING & DELIVERY PAGE
On this page you will find the main information on how you can pick up the products we offer.
If you do not find here the information you were looking for, try to view our page with the most frequently asked questions (FAQ),
or simply contact us in a convenient way for you.
DELIVERY METHODS
Shipement to the door (Poland)
- By default, parcels are sent via DPD courier. If you have preferences for choosing a courier, please let us know in the order comment.
- In addition to courier delivery, we also offer delivery to InPost parcel lockers, subject to the size limitations of the order. If you choose this option, the package will be delivered to the nearest available InPost parcel locker.
- The cost of delivery is PLN 15.00 net (PLN 18.45 with tax). Regardless of the chosen payment method.
- Free delivery is valid for orders over PLN 600 net (PLN 738 gross).
- Shipments are sent on working days before 13:00
- Delivery time consists of the time of completion and delivery time:
1. Time needed to complete the shipment
• up to 24h for goods available in our warehouse,
• about 14 days for goods not available in our warehouse
• to be confirmed, in the case of goods not available in the manufacturer's warehouse.
Availability of goods: You can check the availability of goods by contacting our customer service.
The deadline for completion is each time confirmed in an email.
2. Delivery time
This is the time needed to deliver the parcel to the customer's home by a courier company.
Usually it is the next day, but the courier has up to 48 hours.
Delivery of the carrier's terms and conditions.
Pick-up from our office (Poland, Krakow)
- The collection can be made from Monday to Friday from 8:30 to 16:30 at the headquarters of our company at 12 Przemysłowa Street in Krakow.
- We will inform you by e-mail or telephone about the fact that the ordered product is ready for collection.
- Personal pickup is possible both with cash payment and payment by credit card or after prepayment by wire transfer.
Delivery via our merchant (selected areas - Poland)
- For regular customers and larger orders, it is possible to arrange the delivery of goods via a merchant - a supervisor of a given region.
- This option is not available when placing orders through the store. Please contact us in advance to arrange this option.
- Voivodeships: Małopolskie, Podkarpackie, Świętokrzyskie, Łódzkie, Śląskie, and Dolnośląskie
International delivery
- The online store allows online shopping only with shipping in Poland.
- Foreign shipments are possible after prior arrangement of transport costs. To do this, please send your inquiry to our service office.
- International delivery is regulated by EXW, Incoterms 2010. Any dates quoted for delivery of the goods are approximate only and the store shall not be deemed to be in delay in delivery of the goods. The buyer shall comply with all laws governing the importation of the goods into the country of destination.